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Sneak peek: Conversational bot improvements

Conversational bots can run complex automation behaviors in response to worker chat messages.

We’ve made the following improvements to conversational bots in the 7.4 update:

  • Message scripts: Bots can send multiple messages in a row with a realistic delay and typing indicator. This makes conversations feel much more natural.

  • Prompts: Bots can now prompt for different kinds of input.

  • Suggested responses: When a bot is asking a closed-ended question, it can now suggest responses. A worker can click a suggestion rather than having to type.

Here’s a sneak peek video demonstrating these new features: