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Each bot behavior is triggered in response to a specific event. There are dozens of built-in events, and plugins or webhooks can introduce new events for nearly anything.

Events can be grouped into two categories:

  • Autonomous events occur automatically in response to normal activity within Cerb, even if nobody is logged in: a new message is received, a comment is made, a particular set of fields change on a record, etc.

  • Interactive events are initiated by an actor (worker, bot, webhook) with an exchange of information between the bot and the actor. This includes conversational behaviors, as well as behaviors that serve as shortcuts for repeating a sequence of actions when directly instructed.