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Bot Interactions

Bot Interactions

Interactions are short conversations between a chat bot and a human user with a specific intent. They help avoid the challenges introduced by open-ended conversations.

There are two types of bot interaction:

  • Form interactions build dynamic multi-step web forms that adapt in real-time based on user input.

  • Chat interactions determine a human’s intent (what they want to accomplish) from their utterances in natural language and then to fulfill those requests in a helpful way.