Docs »

Bots »


The purpose of bot behaviors is to automatically perform actions in response to events.

Many of these actions need to generate text:

  • Setting record fields
  • Sending email messages
  • Responding to chat messages
  • Sending text messages
  • Executing HTTP requests
  • Generating notifications
  • …and so on

The content of this text may need to vary depending on any number of factors – the event, record, behavior, time of day, day of week, etc.

To facilitate this, actions can generate text using a full-featured templating language based on Twig1.


In a traditional programming language, you typically generate output like:

print("Hello, " + firstName + "!")

This is cumbersome when you’re dealing with a lot of text.

In contrast, a templating language makes the simple assumption that everything you type is text to output until it encounters a special command.

A basic template might look like:

Hello, {{first_name}}!

This is just scratching the surface. Templates can use placeholder dictionaries, filters, functions, conditional logic, and much more.

We’ll cover those topics in the next sections.

  1. Twig: The flexible, fast, and secure template engine for PHP -