Release announcements, helpful tips, and community discussion


Cerb (8.3.10) is a maintenance update released on August 5, 2018. It includes 2 minor features and fixes from community feedback covering the 8.3 update. You can follow these instructions to upgrade.

  • [Custom Records/Owners] Fixed an issue on custom records. When configuring a record type to only be “ownable by” groups or roles, the owner menu didn’t show up when creating or editing those records.

  • [Worklists/Bulk/Ticket] Fixed an issue on ticket worklists using bulk update. In some situations, a fulltext filter with many results (e.g. 5000+) could prevent the ‘only checked’ option of the bulk update from modifying the selected records.