Cerb automates customer service inboxes and workflows
Build helpful AI agents, share high-productivity workspaces, and integrate with any API.
Collaborative workspaces
- Transform email and social accounts into a team inbox
- Enable intelligent routing, assignment, and prioritization
- Monitor tasks with real-time worklists and dashboards
- Filter and manipulate data with powerful search and data queries
- Follow notifications from any watched record activity or @mention
- Bring your own data with custom records and fields
Automations
- Code from your browser with an integrated editor and debugger
- Build rapidly with KATA -- our high-level automation language
- Ditch the training wheels of vibe coding & point-and-click tools
- Trigger your code from events and interactive toolbars
- Integrate with any web-based API
- No programming experience required -- we'll help you learn
AI agents
- Create conversational agents to assist workers and clients
- Integrate with state-of-the-art language models from multiple providers
- Give agents tools to reference knowledge and perform actions
- Review chat transcripts to continuously improve agents
- Transition seamlessly between chat and form-based interactions
- Deploy agents on any website
Versioned workflows
- Build new features using Cerb's toolkit
- Group related records and configuration into a workflow
- Iterate confidently with a versioned change history
- Synchronize changes through development, staging, and production
- Enable pre-built workflows to save time
- Collaborate with us to build exactly what you need
Endless integrations
- Use pre-configured connected services or create your own
- Auth with OAuth, API keys, bearer tokens, HTTP basic, AWS, and more
- Enable single sign-on with OpenID Connect and SAML identity providers
- Trigger and catch webhooks for real-time event handling
- Manage data through Cerb's OAuth2 REST API
- Create customer-facing tools with community portals
Deploy on your servers or as a cloud service
Self-hosted
- Your first self-hosted seat is free forever with no license or registration required
- Installation takes less than 5 minutes
- Add seats as your team grows
- Every member of your team can run free local copies of Cerb for testing, development, and staging
- Downgrade to a community license from self-hosted or Cerb Cloud at any time and retain permanent free access to your data
- Cerb launches a guided tutorial on your first login
- Switch seamlessly to Cerb Cloud at any time
Cerb Cloud
- Highly available, secure, monitored, and scalable as a fully managed service
- No time-limit as long as you're active, and no credit card is required
- Deploy to secure servers in the United States, Europe, or Asia-Pacific
- Compliant with EU-U.S. Data Privacy Framework (DPF) and GDPR
- Automated, redundant, point-in-time backups with data recovery
- Cerb Cloud SMTP for highly-deliverable, high-volume outgoing mail with SPF, DKIM, DMARC (or use your own mail server)
- Cerb Cloud MX for instant delivery of inbound mail (or check any POP3/IMAP mailboxes)
- Includes hosting for unlimited community portals (conversational bots, Support Centers)
- Optionally bring your own domain name (e.g. support.example.com)
- Switch seamlessly to self-hosted at any time