Automate helpdesk inboxes and workflows
Boost team productivity with interactive agents, personalized dashboards, and endless API integrations.
Cerb automates helpdesk inboxes and workflows. It has evolved continuously since 2002 based on the feedback of thousands of teams; from solo founders to 1,000+ person enterprises managing millions of customer requests.
Cerb integrates with any API-based service. It can automate nearly any repetitive digital process with its specialized KATA language and browser-based coding tools. Any toolbar in the UI can be extended with interactive multistep workflows that include human approval.
Teams and individuals can build a personalized "mission control" using a wide array of configurable widgets to stay focused on their most important tasks. Custom records and fields organize of any kind of task (email, social posts, orders, surveys, calls, tasks, text messages). Pre-built solutions can be easily shared within the community using workflows.
Try Cerb in Docker or Cerb Cloud for free with no time limit. 100% of the source code is available on GitHub.
Build a personalized mission control
Turn any email account into a team inbox.
Route, assign, and prioritize incoming email using automations.
Build and share custom workspaces with worklists, tables, charts, calendars, time-series data, interactive automated shortcuts, and more.
Use the built-in record types or synchronize data with third-party sources.
Filter data with search queries and data queries.
Automate repetitive workflows
Create sophisticated automations using Cerb's low-code KATA language and browser-based code editor.
Automate any action available in Cerb.
Generate dynamic values using inputs, placeholders, and scripting.
Trigger automations from events or toolbars.
Integrate with most web-based APIs using connected services (AWS, Slack, Twilio, OpenAI, Hugging Face, GitHub, Dropbox, LinkedIn, Salesforce, and more).
Create interactive agents
Create multi-step dynamic interactions that gather input and present output with more than just text -- Markdown, data grids, images, maps, files, and more.
Integrate with models from Hugging Face, Ollama, OpenAI, Amazon Bedrock, and Stability AI.
Implement retrieval-augmented generation using your existing self-help resources (docs, FAQs, articles).
Extend, integrate, and share
Use workflow templates to build your own features with continuous integration and a versioned change history.
Keep multiple instances of Cerb in sync. Build workflows in development, test in staging, then deploy in production.
Share your solutions with the community.
Enable single sign-on functionality with any OpenID Connect or SAML identity provider.
Trigger and catch webhooks to handle real-time events with other services.
Access and manage your data from any service with Cerb's OAuth-based REST API.
Build customer-facing tools and services with community portals.
Community
- Your first self-hosted seat is free forever with no license or registration required.
- Add seats as your team grows.
- Every member of your team can run free local copies of Cerb for testing, development, and staging.
- Downgrade to a community license from self-hosted or Cerb Cloud at any time and retain permanent free access to your data.
- Academic institutions, non-profits, charities, and open source projects are eligible for additional seats or discounts.
Self-hosted
- Self-hosted on your choice of infrastructure.
- You're responsible for installation, upgrades, scaling, monitoring, security, and backups.
- Same business day priority support directly from Cerb's developers.
- Instant access to the latest stable version.
- Your license never expires for versions released during your subscription.
- Switch to annual billing and receive 2 months for free per year.
Cerb Cloud
- Start with a free trial and no time-limit as long as you're active.
- Highly available, secure, monitored, and scalable as a fully managed service.
- Same business day priority support directly from Cerb's developers.
- Instant access to the latest stable version with same-day urgent bug fixes.
- Automated, redundant, point-in-time backups with data recovery.
- Includes Cerb Cloud SMTP service for highly deliverable, high-volume outgoing mail (SPF, DKIM, DMARC).
- Includes Cerb Cloud MX service for instant delivery of inbound mail (third-party mailboxes are supported but not required).
- Includes hosting for unlimited community portals (conversational bots, Support Centers).
- Optionally bring your own domain name (e.g. support.example.com).
- Switch to annual billing and receive 2 months for free per year.