August 10, 2018
- Starting in early 2002, Cerb's first mission was to bring team email to the web so everyone could collaborate with a shared history from anywhere on any device.
- New messages were delivered to shared inboxes and routed to the best group or worker. Only the appropriate people were notified. Everyone knew what everyone else was working on. When someone became unavailable, any other team member could pick up right where they left off.
- Teams functioned more efficiently -- there was less junk email, less duplication of effort, and customers received faster replies. Today, this web-based method of working is the new normal. Mission accomplished!
- Cerb's new mission is to build on this platform by embracing automation and giving teams the tools to build new features with nothing more than a web browser.
- Cerb can also be quickly customized to meet your needs through the use of "packages" -- shared blueprints for importing a set of pre-built records and bot behaviors.
Cerb is your shared inbox for teamwork.
It collects things that need to be done and distributes work to the right people -- email, calls, projects, tasks, and everything else. Team members can build their own collaborative workspaces to focus on what's most important to them.
Cerb is your digital record-keeper.
Create records for anything, and add your own fields to keep track of every important detail. Share notes with comments. Link related records together for future reference.
Cerb is your tireless helper who's eager to learn new skills.
Automate common workflows by creating "bots" -- virtual team members who can respond to email, create and modify records, start chats to gather information, exchange data with third-party services, send reminders, notify people, monitor metrics, and do practically anything else that a human team member can.
Cerb is instantly trainable.
Build and share improvements with "packages" -- blueprints for importing a set of pre-built records and bot behaviors.
Cerb is focused on your goals.
Monitor team performance with customizable real-time dashboards. Pull in data from anywhere. Choose from a dozen built-in widgets, or even build your own.
Cerb is ready to measure your success.
Track and improve customer satisfaction. Automatically send interactive surveys to your clients.
Cerb is a home for all of your team's scattered tasks.
Plan and manage projects with interactive boards. Automatically trigger bot behaviors as tasks move through your workflow.