Powerful collaboration & automation tools for any inbox
Provide quicker, smarter customer support with helpful AI agents, personalized dashboards, automated workflows, and endless integrations.
23+ years of continuous development
Production-tested with millions of conversations
Fine-tuned for extreme productivity
Scale from a solo founder to an enterprise team
Your first self-hosted seat is free forever
Deploy self-hosted or in Cerb Cloud
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Shared Inboxes
- Transform any email or social account into a team inbox
- Handle thousands of issues per day
- Automate routing, assignment, and prioritization
- Display customer info and related data in conversations
- Reply quickly with snippets and contextual auto-responses
- Resolve common issues with custom shortcuts
- Bulk update and reply to multiple related conversations at once
- Enforce service level agreements and track customer satisfaction
Collaborative Workspaces
- Fully customize dashboards and pages with tabs and widgets
- Filter and manipulate data with powerful search and data queries
- Comment on records and @mention team members to notify them
- Bring your own data with custom records and fields
- Monitor new activity on watched records with notifications
AI Agents
- Create conversational agents to assist workers and clients
- Integrate with state-of-the-art language models from multiple providers
- Give agents tools to reference knowledge and perform actions
- Review chat transcripts to continuously improve agents
- Transition seamlessly between chat and form-based interactions
- Deploy agents on any website
Automations
- Code from your browser with an integrated editor and debugger
- Build rapidly with KATA -- our high-level automation language
- Ditch the training wheels of vibe coding & point-and-click tools
- Trigger your code from events and interactive toolbars
- Integrate with any web-based API
- No programming experience required -- we'll help you learn
Workflow Templates
- Build new features using Cerb's toolkit
- Group related records and configuration into a workflow
- Iterate confidently with a versioned change history
- Synchronize changes through development, staging, and production
- Enable pre-built workflows to save time
- Collaborate with us to build exactly what you need
Endless Integrations
- Use pre-configured connected services or create your own
- Auth with OAuth, API keys, bearer tokens, HTTP basic, AWS, and more
- Enable single sign-on with OpenID Connect and SAML identity providers
- Trigger and catch webhooks for real-time event handling
- Manage data through Cerb's OAuth2 REST API
- Create customer-facing tools with community portals
- Extend core functionality with plugins