Blog - Cerb

EFF is SO grateful for Cerberus's donation of the system to us. It's enabled me to take on many many additional duties aside from our public communication.

- Rebecca R., Intake Coordinator, Electronic Frontier Foundation (2011)

Webgroup Media has been a passionate partner of ours for over 10 years. Cerberus allowed us to gain efficiencies across 100's of our business support staff, Customize and streamline workflow across our companies and continues to be integral to the health of our teams. Our team also is always eager to upgrade to the latest release and see which of their ideas were incorporated. Great Product. Great Team!

- Hussam AlOkush, Senior Director - Customer Success, Advance Digital Inc. (2016)

I just wanted to say thanks for continuous improvements in Cerberus Helpdesk. You are doing a fantastic job and I wish you great success!

- Roustem Karimov, Founder, 1Password (2012)

I've worked with the Cerberus team for almost 15 years and continue to be a fan. Not only is Cerb a great product, but the team who develop and support it are a fantastic group of people. We are so appreciative of the teams' support and responsiveness; it translates into creating a product that allows us to be responsive to our customers, and we appreciate the many ways we can save time, energy (and money) by using Cerb as a cornerstone of our support infrastructure. Thank you!

- Lou Jacob, VP of Customer Success, Mediafly (2016)

We’ve been using Cerb since we started our business in 2011. It’s easy to use, has frequent updates and enhancements, but best of all, it always "just works".

- Michael Simmons, Co-Founder, Flexibits Inc. (2019)

Thanks, it's like you've read our minds for new features. You are definitely on the right track. Keep it up!

- Akram Sawaf, TigerTMS plc (2010)

I am a huge fan of the software. In fact, I've been with this company since around 2005, and Cerberus is one of the few tools we've had back then, and which has persisted throughout a decade (with updates, of course).

- Alex Railean, Dekart (2017)

Cerb is one of the most flexible help desk software I've seen. Its ability to adapt to nearly any business need or use case is astonishing. The virtual attendants feature lets you process tickets and automate the assignment and oversight of tickets. This has led to us being more productive and being able to do more work with fewer resources. Thank you for making such a life-changing piece of software!

- Adam Stewart, 3C Institute (2016)

We're loving Cerb6 over here at Kiva. We were especially elated when we were able to take advantage of the reporting capabilities introduced in 6.1 with the dashboard features. Also, upgrades have been a breeze, so we're able to stay on top of the newest features and bug fixes. Thanks for such a great product.

- Jim Cooley, Director of Technical Operations, Kiva (2012)

Where others fail Cerberus delivers precisely what's needed. After spending only a short time with this product we knew we'd found the right one, quite simply Cerberus has given us the powerful communication tool we needed to rid ourselves of the disjointed communications that we experienced with using mail clients. Its introduction has been met with praise from our staff who have picked up the product with ease due to the intuitive and almost natural way that it works, all without a single hint of a complaint. Bottom line, Cerberus from implementation to operating environment has been straightforward, pain free and is capable enough to grow with our business - how many things in the I.T world can have the same said about them, not many!

- Ross Jameson, I.T. Manager, TLG Brands Ltd (2012)

Cerb has been vital to the daily workflow of supporting our student critics. There are over 3k users in our internal systems, and Cerb allows me to be effective with automated responses, knowledge base articles, and various other reporting tasks for end of year satisfaction reporting. You guys are really doing amazing things in the community of CRM, and we couldn't be happier!

- Adam S. Campbell, CTO/CIO, The Cappies Inc. (2013)

Love the product and the fact that they are always listening to their customers and making improvements and upgrades to the system.

- Alice Rand, Customer Service Manager, Clarus Marketing Group (2012)

Having used Cerberus since 2003, we've seen first hand how the product has evolved. Version 5 can be summarised by a single word; amazing! We're able to interact with our customers better, delivering faster responses and increasing customer satisfaction. The flexibility of Cerberus has allowed us to fully integrate with our customer portal and management systems for all our brands which means more efficient staff. The team at WGM are legendary, receptive and open to new ideas and improvements. There are many solutions available today but Cerb5 is miles ahead of the competition.

- Matt Martin, Managing Director, XILO Communications Ltd. (2011)

Cerb 5 sure is fast - nice work. I am using it on all cloud servers I create for clients, and hope that they will love Cerberus so much they'll buy more from you.

- Jack Murgia, Owner, Cloud Controllers (2010)

Just wanted to let you know. Great job on ver 5 of Cerb Helpdesk. LOVE the Amazon S3 integration and the small UI improvements. Keep up the great innovation. You can see the thought and hard work that goes into the product.

- Marc Avila, CEO, 3 Media Web Solutions, Inc. (2010)

We are big fans of your systems and know you guys are working hard.

- Donavon G., CEO, Peaksware LLC (2009)

I don't have any problems. I'm a PHP developer and very pleased with the software. Outstanding guys... keep it up. I really hope you become huge and wealthy that's in everyone's interest who uses Cerb. All I do so far is spreading the word on Cerberus.

- Denis N., 3RDsense (2009)

Long story short, cerberus has worked it's way into every aspect of our internal organization, purchasing, facilities, IT helpdesk and even legal document tracking and folks would like to have some additional status'. My CFO is so happy with this thing he wants me to write you another check for full price 'just because it would make me feel better'!

- Brad P., Director of I.T., SourceFire

The Cerberus helpdesk system completely surpassed our expectations. The product is extremely well built and powerful. Even after handling over 145,800 tickets the helpdesk continues to fly and provide everything we've ever required in a helpdesk system.

- Robert D., Security Technician, ImHosted.com (2004)

Of the CRM tools we've used, only Cerberus addresses the significant productivity threat posed by Spam and junk mail. Cerberus' trainable filters have saved us countless hours in sorting real customer emails from junk mail, and this has translated into faster response times for our customers, and high marks for our support team.

- Dave, iZotope

Having gone through more ticket and email management systems than you can shake a stick at, we finally found Cerberus. We process hundreds of tickets per day, and found that Cerberus allows us to delegate these tickets/emails in such a way that it literally cut down our staff members' required manual input by at least 30%. I can not say enough about Cerberus that would do it justice. It is quite simply a god-send for a company such as ours...

- Simon O'Rourke, CEO, EIRCA Internet Solutions

It's not every day that I get an opportunity to use such incredibly well thought-out and coded software as Cerberus. I've tried all of the open source helpdesk scripts and I can tell you that none of them even come close the Cerberus! I discovered Cerberus 4 when I decided (on a whim) to have another look at the Helpdesk script options-- it had been a while since the last time I had last stared with longing into the 'Kayako SupportSuite' pricing page (feeling sorry for myself). I found the Cerberus website through some web searching and was immediately impressed by the attractive design and wealth of information. I love the software and I'll probably be using for the rest of time. Very good job guys (and girls). I love you all.

- Ben Burgess, NXNET

Cerb is a breath of fresh air. So much so that I can't help sitting back and going 'You know what else I could use with this?' It's got me thinking in ways I haven't in a long time.

- Joshua G., Card Group Support

You guys are the best! You've gone above and beyond to help us through a tough time as we grow our business. We will definitely continue recommending Cerberus to our customers who need a helpdesk solution. We've used other helpdesk software before, but Cerberus has all the features we need to effectively manage our emails and tickets in a user-friendly manner. We started out with the free edition and we'll soon be upgrading to the Starter License and adding additional worker licenses as we continue to grow so that we can take advantage of the full feature set, including time tracking and CRM.

- Ellen K. Martin, President, InfoTeam Internet Solutions (2009)

When ThinkGeek started using Cerberus we soon realized how much wasted time we had spent dealing with conventional email clients. We became so efficient with our email customer relations using Cerberus that we started to get more work done elsewhere in the organization. No kidding! It's so easy to setup, maintain and use that we simply cannot imagine what life was like pre-cerberus. This isn't a TV Commercial, Cerberus works!

- Willie V., ThinkGeek

Cerberus has changed the way we deal with Customer Support mails and it has been instrumental in how we have scaled our operations with our Social game titles. I'm very happy with your team there and the progress that is being made on our feedback.

- Aoife B., Director of Customer Support, PopCap Games (2011)

We have tried and used at least a dozen different systems and help desk programs, and only Cerberus was able to meet all of our needs. Cerberus is flexible enough to allow us to set things up and work exactly the way we want to -- across our different product lines. But it's also simple enough that team members can jump right in and start using it. This allows our team to focus on the real task of helping our customers, rather than learning and struggling with software.

- Tony D. Clark, COO, Copyblogger Media LLC (2011)

Cerberus Helpdesk has been a great tool for us. It's helped us to focus our support resources to the areas that need it. The helpdesk software has made our support process much more streamlined. We are very happy with the software, and look forward to it's continued development.

- Scott Cliburn, Dictionary.com (2009)

We are using Cerb since 2010 to manage our communication and it is an essential tool for us. Thank you for the continuous development and great support.

- Stephan Watterott, CEO, Watterott electronic (2020)

EFF is SO grateful for Cerberus's donation of the system to us. It's enabled me to take on many many additional duties aside from our public communication.

- Rebecca R., Intake Coordinator, Electronic Frontier Foundation (2011)

October 2024

In Development: 10.5

September 2024

10.4.22

August 2024

10.4.21
10.4.20
10.4.19

July 2024

10.4.18

June 2024

10.4.17
10.4.16

May 2024

10.4.15
10.4.14
10.4.13

April 2024

10.4.12
10.4.11
10.4.10

January 2024

10.4.9
10.4.8
10.4.7

December 2023

10.4.6

November 2023

10.4.5
10.4.4

September 2023

10.4.3
10.4.2

August 2023

10.4.1
10.4

July 2023

10.3.11

June 2023

10.3.10

May 2023

10.3.9

April 2023

10.3.8

March 2023

10.3.7

January 2023

10.3.6
10.3.5

November 2022

10.3.4
10.3.3

October 2022

10.3.2
10.3.1

September 2022

10.3
10.2.7

August 2022

10.2.6

July 2022

10.2.5

April 2022

10.2.4
10.2.3

March 2022

10.2.2
10.2.1

February 2022

10.2

October 2021

10.1.3

September 2021

10.1.2
10.1.1
10.1

July 2021

10.0.5

June 2021

10.0.4
10.0.3
10.0.2

May 2021

10.0.1

April 2021

10.0

December 2020

9.6.8

November 2020

9.6.7

October 2020

9.6.6
9.6.5

September 2020

9.6.4
9.6.3

August 2020

9.6.2
9.6.1
9.6
9.5.11
9.5.10

July 2020

9.5.9
9.5.8

June 2020

9.5.7

May 2020

9.5.6

April 2020

9.5.5
9.5.4
9.5.3

March 2020

9.5.2
9.5.1
9.5

February 2020

9.4.13
9.4.12
9.4.11

January 2020

9.4.10
9.4.9
9.4.8
9.4.7
9.4.6

December 2019

9.4.5
9.4.4
9.4.3
9.4.2
9.4.1
9.4
9.3.9

November 2019

9.3.8
9.3.7

October 2019

9.3.6
9.3.5

September 2019

9.3.4

August 2019

9.3.3

July 2019

9.3.2

June 2019

9.3.1
9.3
9.2.4

May 2019

9.2.3

March 2019

9.2.2
9.2.1
9.2
9.1.8

February 2019

9.1.7
9.1.6
9.1.5
9.1.4

January 2019

9.1.3
9.1.2
9.1.1

December 2018

9.1
9.0.9

November 2018

9.0.8

October 2018

9.0.7
9.0.6
Cerb Cloud price changes (effective November 1, 2018)

September 2018

9.0.5
Tip: Enable the default reports
9.0.4

August 2018

9.0.3
9.0.2
9.0.1
9.0
8.3.10

June 2018

8.3.9

May 2018

Recent Cerb announcements: May 2018
8.3.8

April 2018

8.3.7
8.3.6
8.3.5

March 2018

Recent Cerb announcements: March 2018
8.3.4
8.3.3
Tip: Lock worklist sorting
8.3.2
8.3.1
Tip: Initials in signatures
8.3

February 2018

8.2.11
8.2.10

January 2018

Recent Cerb announcements: January 2018
Preview: Currencies in Cerb 8.3
8.2.9
8.2.8
Preview: Interactive record merging in Cerb 8.3
8.2.7

December 2017

Recent Cerb announcements: December 2017
8.2.6
8.2.5

November 2017

8.2.4
8.2.3
Recent Cerb announcements: November 2017
8.2.2
8.2.1

October 2017

8.2
8.1.6
8.1.5
8.1.4

September 2017

8.1.3
Recent announcements from Cerb: September 2017
8.1.2
8.1.1
8.2 preview: Create records for anything without using plugins
Guide: Create a GPG encryption key-pair on macOS
Guide: Synchronize Cerb ticket data to Salesforce objects

August 2017

8.1
8.0.7
Recent announcements from Cerb: August 2017
8.0.6
Guide: Configure the GitHub plugin and import the GitHub Bot example
Guide: Configure the Twitter plugin and import the Twitter Bot example
Preview: Encrypted email communication using OpenPGP in Cerb 8.1
Guide: Configure the Salesforce plugin and import the Salesforce Bot example
Guide: Configure the LinkedIn plugin and import the LinkedIn Bot example
Guide: Configure the Slack plugin and import the Slack Bot example
8.0.5
Guide: Run AWS Lambda functions from a Cerb bot
Package: Mention Bot

July 2017

8.0.4
Tip: Impersonate other workers as an administrator
8.0.3
Guide: Configure the Facebook plugin for automatically managing pages with bots
Recent announcements from Cerb: July 2017

June 2017

8.0.2
Guide: Build a test environment with WebDriver automation
Package: Chat Bot
Sneak peek: Recurrent behaviors and proactive interactions
Video: Automate your work life with bot interactions in Cerb 8.0
8.0.1
8.0
7.3.13

May 2017

7.3.12
Sneak peek: Bot-powered satisfaction surveys
7.3.11

April 2017

Tip: Clear the server-side cache
Tip: Recover your administrator account
Video: Build customer feedback surveys with Cerb, Smartsheet, and Zapier
Guide: Send JotForm responses to Cerb bots using webhooks
7.3.10
Sneak peek: Conversational bot improvements
Sneak peek: Dynamic @mentions
7.3.9
Recent announcements from Cerb: April 2017
Sneak peek: Kanban-style project boards with bot automation
7.3.8

March 2017

7.3.7
Tip: Find other senders from the same email host
Tip: Archive a copy of all inbound mail
7.3.6
Guides: Installing Cerb in Ubuntu, Amazon Linux, and EC2
Tip: Use prompted placeholders in snippets
Tip: Quickly create calendar events
Tip: Build a worklist of tickets owned or watched by me
7.3.5
Tip: Review bot behaviors by event
Tip: Quickly add or remove yourself as a watcher from worklists
Tip: Quickly close popups
Guide: Dispatch assignments to available workers using bots
7.3.4
Guide: Relay worker comment notifications to email with bots
Guide: Close idle tickets with bots
Tip: Save Cerb mobile as an iPhone shortcut
Tip: Drag and drop attachments
7.3.3

February 2017

Cerb has 2 new maintenance updates, a bunch of new how-to guides, and a new issue tracker
Tip: Private shared workspaces with roles
Tip: Reflow quotes in a reply
Tip: Quickly delete quoted text while replying
Tip: Autocomplete an email address by host
7.3.2
Tip: Incremental quick search
Tip: Remove assignments from deactivated workers
7.3.1
7.3