Conversational bots can run complex automation behaviors in response to worker chat messages.

We’ve made the following improvements to conversational bots in the 7.4 update:

• Message scripts: Bots can send multiple messages in a row with a realistic delay and typing indicator. This makes conversations feel much more natural.

• Prompts: Bots can now prompt for different kinds of input.

• Suggested responses: When a bot is asking a closed-ended question, it can now suggest responses. A worker can click a suggestion rather than having to type.