Clients
Meet some of the thousands of organizations we've worked with
I just wanted to say thanks for continuous improvements in Cerberus Helpdesk. You are doing a fantastic job and I wish you great success!
EFF is SO grateful for Cerberus's donation of the system to us. It's enabled me to take on many many additional duties aside from our public communication.
Webgroup Media has been a passionate partner of ours for over 10 years. Cerberus allowed us to gain efficiencies across 100's of our business support staff, Customize and streamline workflow across our companies and continues to be integral to the health of our teams. Our team also is always eager to upgrade to the latest release and see which of their ideas were incorporated. Great Product. Great Team!
Since 2020, Cerb has become an integral part of our day-to-day operations. Our team of approximately 20 agents has found it to be a highly effective tool for managing our workflow. With over 250 emails a day, Cerb's features, automations, and customization options have been invaluable in helping us organize and streamline our processes. It has made a clear difference in supporting our team and enhancing our efficiency in fighting crime!
We are using Cerb since 2010 to manage our communication and it is an essential tool for us. Thank you for the continuous development and great support.
We've been using Cerb since we started our business in 2011. It's easy to use, has frequent updates and enhancements, but best of all, it always "just works".
Cerb is one of the most flexible help desk software I've seen. Its ability to adapt to nearly any business need or use case is astonishing. The virtual attendants feature lets you process tickets and automate the assignment and oversight of tickets. This has led to us being more productive and being able to do more work with fewer resources. Thank you for making such a life-changing piece of software!
I've worked with the Cerberus team for almost 15 years and continue to be a fan. Not only is Cerb a great product, but the team who develop and support it are a fantastic group of people. We are so appreciative of the teams' support and responsiveness; it translates into creating a product that allows us to be responsive to our customers, and we appreciate the many ways we can save time, energy (and money) by using Cerb as a cornerstone of our support infrastructure. Thank you!
Where others fail Cerberus delivers precisely what's needed. After spending only a short time with this product we knew we'd found the right one, quite simply Cerberus has given us the powerful communication tool we needed to rid ourselves of the disjointed communications that we experienced with using mail clients. Its introduction has been met with praise from our staff who have picked up the product with ease due to the intuitive and almost natural way that it works, all without a single hint of a complaint. Bottom line, Cerberus from implementation to operating environment has been straightforward, pain free and is capable enough to grow with our business - how many things in the I.T world can have the same said about them, not many!
Cerb has been vital to the daily workflow of supporting our student critics. There are over 3k users in our internal systems, and Cerb allows me to be effective with automated responses, knowledge base articles, and various other reporting tasks for end of year satisfaction reporting. You guys are really doing amazing things in the community of CRM, and we couldn't be happier!
Love the product and the fact that they are always listening to their customers and making improvements and upgrades to the system.
Long story short, cerberus has worked it's way into every aspect of our internal organization, purchasing, facilities, IT helpdesk and even legal document tracking and folks would like to have some additional status'. My CFO is so happy with this thing he wants me to write you another check for full price 'just because it would make me feel better'!
Of the CRM tools we've used, only Cerberus addresses the significant productivity threat posed by Spam and junk mail. Cerberus' trainable filters have saved us countless hours in sorting real customer emails from junk mail, and this has translated into faster response times for our customers, and high marks for our support team.
Having gone through more ticket and email management systems than you can shake a stick at, we finally found Cerberus. We process hundreds of tickets per day, and found that Cerberus allows us to delegate these tickets/emails in such a way that it literally cut down our staff members' required manual input by at least 30%. I can not say enough about Cerberus that would do it justice. It is quite simply a god-send for a company such as ours...
It's not every day that I get an opportunity to use such incredibly well thought-out and coded software as Cerberus. I've tried all of the open source helpdesk scripts and I can tell you that none of them even come close the Cerberus! I discovered Cerberus 4 when I decided (on a whim) to have another look at the Helpdesk script options-- it had been a while since the last time I had last stared with longing into the 'Kayako SupportSuite' pricing page (feeling sorry for myself). I found the Cerberus website through some web searching and was immediately impressed by the attractive design and wealth of information. I love the software and I'll probably be using for the rest of time. Very good job guys (and girls). I love you all.
Cerb is a breath of fresh air. So much so that I can't help sitting back and going 'You know what else I could use with this?' It's got me thinking in ways I haven't in a long time.
When ThinkGeek started using Cerberus we soon realized how much wasted time we had spent dealing with conventional email clients. We became so efficient with our email customer relations using Cerberus that we started to get more work done elsewhere in the organization. No kidding! It's so easy to setup, maintain and use that we simply cannot imagine what life was like pre-cerberus. This isn't a TV Commercial, Cerberus works!
