Add optional enterprise technical support from Cerb's highly experienced developers with no long-term commitments:

Standard Support

Included with every license:
  • Support:
    • By email and forums
    • Same business day responses
    • Concept-level guidance
    • Covers the latest major version (11.x)
  • Cerb Cloud:
    • Mandatory major version upgrades within one week of notice

Enterprise Support

+$500/month:
  • Top-priority support, training, and consultation:
    • By email or Slack (voice and screen sharing)
    • Up to three users in our Slack with a private support channel
    • Same business day responses
    • Emergency support within 1 hour (including nights, weekends, and holidays)
    • Hands-on guidance and review of your specific implementation
    • Developer support for automations, API, integration, and plugin development
    • Covers the last two major versions (10.x and 11.x)
  • Cerb Cloud:
    • Schedule major software updates at your convenience
    • Early access to beta versions
    • Access to a staging environment to test new features prior to upgrading
    • Install custom plugins


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