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Default Saved Searches

Introduction

This package imports a collection of preconfigured saved searches.

Importing the package

Navigate to Setup » Configure » Import Package.

Paste the following package into the large text box:



{
  "package": {
    "name": "Default Saved Searches",
    "cerb_version": "8.0.0",
    "revision": 1,
    "requires": {
      "cerb_version": "8.0.0",
      "plugins": [
      ]
    },
    "configure": {
      "prompts": [
      ],
      "placeholders": [
      ]
    }
  },
  "saved_searches": [
    {
      "uid": "saved_search_001",
      "name": "Available workers",
      "owner": {
        "context": "cerberusweb.contexts.app",
        "id": "0"
      },
      "context": "cerberusweb.contexts.worker",
      "tag": "available-workers",
      "query": "isAvailable:\"now to +15 mins\" isDisabled:n"
    },
    {
      "uid": "saved_search_002",
      "name": "My open tickets",
      "owner": {
        "context": "cerberusweb.contexts.app",
        "id": "0"
      },
      "context": "cerberusweb.contexts.ticket",
      "tag": "my-tickets",
      "query": "status:o owner.id:me"
    },
    {
      "uid": "saved_search_003",
      "name": "My open tasks",
      "owner": {
        "context": "cerberusweb.contexts.app",
        "id": "0"
      },
      "context": "cerberusweb.contexts.task",
      "tag": "my-tasks",
      "query": "status:o owner.id:me"
    },
    {
      "uid": "saved_search_004",
      "name": "Available tickets",
      "owner": {
        "context": "cerberusweb.contexts.app",
        "id": "0"
      },
      "context": "cerberusweb.contexts.ticket",
      "tag": "available-tickets",
      "query": "status:o owner.id:0"
    },
    {
      "uid": "saved_search_005",
      "name": "Available tasks",
      "owner": {
        "context": "cerberusweb.contexts.app",
        "id": "0"
      },
      "context": "cerberusweb.contexts.task",
      "tag": "available-tasks",
      "query": "status:o owner.id:0"
    },
    {
      "uid": "saved_search_006",
      "name": "My sent messages",
      "owner": {
        "context": "cerberusweb.contexts.app",
        "id": "0"
      },
      "context": "cerberusweb.contexts.message",
      "tag": "my-sent-messages",
      "query": "isOutgoing:y worker.id:me"
    }
  ]
}


The following saves searches will be created for all workers:

Using a saved search

Navigate to Search » Tickets.

Open the quick search menu. You should see a new (saved searches) section:

Selecting a saved search will add that query to the quick search.

You can follow the same process on message, task, and worker worklists.