Release announcements, helpful tips, and community discussion


Cerb (7.3.4) is a maintenance update released on March 6, 2017. It includes 11 fixes and minor features from community feedback covering the 7.3 update. You can follow these instructions to upgrade.

  • [Cards/Email] Fixed an issue in the email address editor popup. The organization field was being validated incorrectly.

  • [API/Tickets] In the API, added an owner_id field to the POST /tickets/compose.json method.

  • [Worklists/Cards/Notifications] Fixed an issue where opening a card from a worklist could refresh the whole list. This should only happen on notification worklists when opening a card with unread notification.

  • [Bots/Notifications] In bots, notification behaviors now provide an ‘Event JSON’ placeholder. This includes the raw data for the event that triggered the notification, which makes it easy to load related records. For instance, a ‘commented on’ notification could load the comment and use the text.

  • [Mail/Compose/Watchers] Fixed an issue on the compose popup where the selected watchers weren’t added to the new ticket.

  • [Tickets/Quick Search] Added a reopen: filter to quick search on ticket worklists.

  • [Comments] When editing an existing comment, a new ‘Update the comment timestamp’ option is available. This changes the comment’s timestamp to the current time, and is useful for workflows where comments are updated with a running log of progress.

  • [Worklists/Search] In the worklist quick search helper, moved the ‘(placeholders)’ submenu to the top right below ‘(operators)’. Previously, this was being displayed at the bottom.

  • [Setup/HTML/Files] Fixed a usability issue with editing HTML templates from Setup » Mail » HTML. When opening the file chooser and pressing <ESC>, this closed the HTML template editor rather than the chooser popup. This was due to the HTML editor stealing focus after opening the popup.

  • [Choosers/Usability] When using the ‘me’ shortcut on worker choosers the profile picture is now properly displayed.

  • [Tasks/Cards/Watchers] When creating a new task, watchers may now be added at the same time.