Release announcements, helpful tips, and community discussion


Cerb (9.3.1) is a maintenance update released on June 26, 2019. It includes 11 minor features and fixes from community feedback covering the 9.3 update. You can follow these instructions to upgrade.

  • [Sheets/UX] When defining a sheet schema, added autocomplete suggestions to layout:paging:.

  • [Sheets/UX] When defining a sheet schema, added a help link to the docs.

  • [Bots/Tasks] Fixed an issue with ‘New task created’ events. If a task was created from a package (e.g. library) then the event only represented the old state of the record (no owner, status, etc).

  • [Code Editors/UX] Fixed an issue with code editors on search and data queries. When typing * the current autocompletion suggestion would stop matching.

  • [Search/Links] When opening a links popup (e.g. from a profile or card) the search query editor is now properly focused by default.

  • [Bots/Behaviors] In bot behaviors, fixed an issue with the Set variable action when using number-based variables. Placeholders and bot scripts weren’t being evaluated.

  • [Bots/Behaviors/Interactions] In bot behavior editors, fixed an issue with the ‘Schedule proactive interaction’ action.

  • [API/OAuth2] In the API, fixed an issue with PUT requests when using OAuth2 tokens.

  • [API/OAuth2] Fixed an issue with OAuth2 API authentication in PHP versions older than 7.3.

  • [Support Center/Knowledgebase] In the Support Center, fixed an issue where knowledgebase content wasn’t displaying properly.

  • [Records/Messages] Added the ability to subtotal message records by ticket bucket. This is supported in worklists and data queries.