Release announcements, helpful tips, and community discussion


Cerb (9.4.13) is a maintenance update released on February 28, 2020. It includes 10 minor features and fixes from community feedback covering the 9.4 update. You can follow these instructions to upgrade.

  • [Platform/Security] Hardened endpoints throughout Cerb based on an internal security audit.

  • [Portals/Support Center] Fixed an issue in the Support Center that prevented users from updating permitted custom fields on the contact from their profile.

  • [Setup/Developers/Bots] Added a new Setup » Developers » Export Bots page for administrators. Removed the same option in the /debug page.

  • [Mail] Fixed an issue in mail signatures and templates that prevented images with data: URIs (of type image/png, image/jpeg, or image/gif).

  • [Profiles/Workers/Settings] On worker profile settings, when saving the ‘Profile’ tab, a confirmation message is now properly shown.

  • [Records/Workspaces/Lists] Fixed an issue where workspace lists couldn’t be created directly from their worklist (opposed to a workspace tab, which is far more common).

  • [Profiles/Performance] Optimized the loading of profile widgets with a cache per record type.

  • [Project Boards/UX] Added an ‘edit board’ shortcut to the top right of project boards. This simplifies configuration when displaying project boards in dashboard widgets.

  • [Worklists/Tickets/Performance] Optimized performance when exporting tickets from a worklist. Previously, this was inefficiently checking permissions for workers who weren’t admins, which could time out when a worker was a member of many groups (the reporting case was in 49 groups). Now this uses the group roster cache for a more than 30X improvement in these cases.

  • [Security/Login] A new session cookie is generated after a successful login.