Release announcements, helpful tips, and community discussion


Cerb (9.4.8) is a maintenance update released on January 17, 2020. It includes 7 minor features and fixes from community feedback covering the 9.4 update. You can follow these instructions to upgrade.

  • [Mail/Comments/UX] When composing, replying, or commenting, pasting an inline image from the clipboard now always toggles formatting on in the editor toolbar. Previously, formatting had to be enabled manually (if it wasn’t already). [#1082]

  • [Mail/Compose] When composing mail, the form validation now ensures that a valid ‘From:’ group is selected. In rare situations, a bot behavior can modify the ‘From:’ field, or a worker may not have access to send from any groups. Previously, this was creating a draft for the failed message.

  • [Mail/Bots] In ‘Before message sent by worker’ behaviors, fixed an issue where changing the ‘send at’ field affected the queue time but didn’t update the saved draft. This could cause certain behaviors to endlessly reschedule the ‘send at’ date without ever sending the message.

  • [Mail/Bots] When composing, ‘Before message sent by worker’ behaviors can now modify the ‘send at’ time on the outgoing message. For instance, this can enforce a review period for new messages sent by interns. Previously this was only possible when replying.

  • [Bots/Scripting] In bot scripting, implemented a dict_unset() function to simplify removing items by keys from an array or object. [#1141]

  • [Bots/Form Interactions] In form interaction widgets, when using the ‘Prompt with multiple choices’ action, defaults can now be set for the prompt. [#1144]

  • [Data Queries/Subtotals] On worklist.subtotals data queries, it’s now possible to group dates by hour (e.g. by.count:[created@hour]). This is still subject to result limits and should be used for fairly short intervals (e.g. up to a week). [#1147]