Release announcements, helpful tips, and community discussion



Cerb (9.5.10) is a maintenance update released on August 05, 2020. It includes 11 minor features and fixes from community feedback covering the 9.5 update. You can follow these instructions to upgrade.

  • [Sheets] Fixed a bug in sheets. When using a date column with a custom format: parameter, blank dates were displaying as the Unix epoch (1-Jan-1970 UTC). These are now always blank. Thanks to @mryanb for the report.

  • [Records/API] In the records API, when creating a ticket record, it’s now possible to only set the group_id and have the default bucket_id discovered automatically. Previously it was possible to only provide a bucket_id and have the group_id auto-discovered.

  • [Email/Parser] Fixed an issue where invalid email addresses could be added with certain invalid characters (e.g. Unicode zero-width spaces) which prevented delivery. [#1349]

  • [Records/Contacts] When creating contact records, the org field is now an alternative to org_id. The new field allows the organization name to be specified as text. It will match an existing org or create a new one.

  • [API/Bots] When running custom bot behaviors through the API, a behavior can now be requested by its URI alias rather than ID. [#1279]

  • [Worklists/UX] When adding records to a worklist, the “New record created:” link in the marquee above the list now allows opening the record in a new tab by shift-clicking. Normal clicks still open a record’s card popup. [#1331]

  • [Project Boards/Behaviors] Fixed an issue with adding behaviors to project board columns. Thanks to @beatbesmer for the report. [#1271]

  • [Records/Behaviors/Search] When searching behavior worklists, the uri: filter suggests autocompletions.

  • [Form Interaction/Prompts] On form interaction widgets using the ‘Prompt with single choice’ action, the default value is now properly selected for the ‘Buttons’ style. Thanks to @beatbesmer for the report. [#1293]

  • [Mail/Transports] When testing mail transport records, the SMTP connection timeout is 10 seconds rather than the configured value (e.g. 30 seconds). This prevents unnecessarily long waits. [#1326]

  • [Mail/Compose] When composing mail, the ‘Organization:’ field is now properly used to set the org on the created ticket, regardless of the participants (and when there are none). It worked this way prior to 9.5.0. [#1267]