Release announcements, helpful tips, and community discussion


Cerb (9.5.2) is a maintenance update released on March 27, 2020. It includes 8 minor features and fixes from community feedback covering the 9.5 update. You can follow these instructions to upgrade.

  • [Platform/Popups/UX] Fixed an issue with popups when there was no focusable element. A recent change stopped popups from focusing the close button, which in these situations also prevented the <ESC> button from quickly closing a popup. The popup itself is now focused.

  • [Bots/Behaviors] Fixed an issue with importing bot behaviors that included ‘disabled’ or ‘simulator’ nodes. These options weren’t being properly preserved. Thanks to @beatbesmer and @mryanb for the reports. [#1245]

  • [Bots/Behaviors] In bot behaviors, fixed an issue with the ‘Schedule behavior’ action where the “When should this behavior happen?” option stripped linefeeds in scripts to a single line. Thanks to @mryanb for the report.

  • [Bots/Behaviors] Fixed an issue with testing scripts in outcome nodes on bot behaviors.

  • [Cards/Usability] When adding new email addresses from the popup editor, the ‘Email:’ field is now automatically focused for quicker data entry.

  • [Dashboards/Widgets/Form Interactions] On ‘form interaction’ profile/workspace widgets, chooser prompts may now enable autocompletion. This allows workers to type a selection rather than using the chooser popup. Thanks to @beatbesmer for the suggestion.

  • [Worklists/Bulk] Fixed an issue with bulk update on worklists where certain events weren’t triggering. For instance, status changes on tickets weren’t adding activity log entries, nor setting the ‘closed at’ timestamp.

  • [Worklists/Tickets] Fixed an issue on ticket worklists. Clicking the icon in the ‘Spam training’ column wasn’t reporting spam.