Self-hosted Cerb is free to run. Community installations have the documentation, the guides, the video channel, and the discussion forums to draw on, and we answer email as we're able – no response time is promised, but we'd rather help than leave anyone stuck.

Direct support with a same-business-day response is included with every subscription, self-hosted and Cerb Cloud alike.

Standard Support

Included with every subscription
  • Support by email
  • Same business day responses
  • Concept-level guidance
  • Covers the latest major version (12.x)
Cerb Cloud
  • Mandatory major version upgrades within one week of notice

Enterprise Support

$500 per month
No long-term commitment
  • Support by email or Slack (voice and screen sharing)
  • Private Slack channel for up to three team members
  • Same business day responses
  • Emergency support within 1 hour (nights, weekends, holidays)
  • Hands-on guidance for your specific implementation
  • Developer support for automations, API, integrations, and plugins
  • Covers the last two major versions (11.x and 12.x)
Cerb Cloud
  • Schedule major software updates at your convenience
  • Early access to beta versions
  • Staging environment to test new features before upgrading
  • Install custom plugins


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