• Introduction
• Importing the package
• Customizing the behavior

Introduction

This package adds a new bot behavior that automatically replies back to the sender with a confirmation message on each new ticket conversation.

Importing the package

As of 9.2:

1. Navigate to Search » Behaviors.

2. Click (+) above the worklist.

3. Select a target Bot.

4. On the Library tab, select Auto-Reply.

5. Click the Create button.

Customizing the behavior

1. Click on Automatically respond to new conversations above the worklist.

2. Click on the Send auto-reply message node at the bottom of the Behavior Tree widget.

3. Select Edit from the menu.

4. Modify the Content: to suit your needs.

5. Click the Save & Close button.