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This package adds a new bot behavior that automatically replies back to the sender with a confirmation message on each new ticket conversation.

Importing the package

As of 9.2:

  1. Navigate to Search » Behaviors.

  2. Click (+) above the worklist.

  3. Select a target Bot.

  4. On the Library tab, select Auto-Reply.

  5. Click the Create button.

Customizing the behavior

  1. Click on Automatically respond to new conversations above the worklist.

  2. Click on the Send auto-reply message node at the bottom of the Behavior Tree widget.

  3. Select Edit from the menu.

  4. Modify the Content: to suit your needs.

  5. Click the Save & Close button.