Release announcements, helpful tips, and community discussion



Cerb (10.1.3) is a maintenance update released on October 25, 2021. It includes 11 minor features and fixes from community feedback covering the 10.1 update. You can follow these instructions to upgrade.

  • [Data Queries] Fixed an issue with data queries not respecting higher timeout: limits. Thanks to @mryanb for reporting.

  • [Automations/Validation] In automations, fixed a validation issue when returning dictionaries from the simulate.success: and simulate.error: actions. [#1532]

  • [Sheets/UX] On sheets with a selection: column, a “select all” checkbox is now available when column headings are enabled. Thanks to @mryanb for the feature request and testing.

  • [Dashboards/Prompts/UX] On dashboard workspace pages with prompts enabled, a ‘Reset’ button quickly resets filters to their default values and updates the widgets. Thanks to Advance Local for the feature request. [#1294]

  • [Interactions/Sheets] On interaction.worker automations, await:form: sheet elements with toolbars now properly show and hide them on row selection events.

  • [Records/Search/Watchers] In worklist search queries, fixed an issue with negating watcher deep searches. For instance watchers:!(id:[1,2,3])

  • [Knowledgebase/Explore] Fixed an issue with using explore mode on knowledgebase article worklists.

  • [Automations/Records] In record.changed automations, the was_record_ placeholders now include the past values for all custom field URIs. Previously this only worked for IDs like custom_123.

  • [Automations/Records] record.changed automations now properly trigger when removing an entire custom fieldset from a record.

  • [Tickets/Mail] When replying to a ticket, if the draft fails to deliver then the ticket is now automatically reopened. Previously it was possible for these tickets to remain ‘waiting’ and unnoticed. Thanks to 1Password for the report.

  • [Automations/Comments] Fixed an issue with legacy ‘Comment on ticket in group’ behaviors that had migrated to the record.changed automation event. After the migration, these behaviors were triggering for comments in all groups unless the constraints were manually added back. The underlying code now enforces that the group of the comment’s target ticket matches the behavior’s group owner.