Cerb (10.4.22) is a maintenance update released on September 12, 2024. It includes 8 minor features and fixes from community feedback covering the 10.4 update. You can follow these instructions to upgrade.

Changelog

Changed

• [Sheets/UX] On sheet widgets, the example data query expands customfields rather than custom_. This returns custom fields as human readable URIs rather than IDs.

• [Sheets] In sheets, the slider: column now supports negative scales (e.g. -100 to +100) and values.

• [Developers] In the Setup->Developers menu, renamed ‘Bot Scripting’ to ‘Automation Scripting’.

Deprecated

• [Plugins] Marked several old plugins as deprecated: Opportunity Tracking, Legacy Knowledgebase, Call Logging, Servers, Domains, JIRA, and Notifications Emailer. These can be reimplemented with custom records and automations as workflows.

Fixed

• [Records/Tickets] When updating a ticket record through automations or the API, the content_html field no longer creates a new original_message.html attachment if one already existed.

• [Records/Tickets] Fixed an issue with creating tickets through automations and the API where the last_opened_at field wasn’t defaulted properly.

• [Maint/Tickets] Fixed an issue in the maintenance scheduler job. The ticket purge batch size couldn’t be changed from 100 regardless of what was set.

• [Automations] Fixed an issue with data.query automations in the automation editor where common toolbar buttons like ‘autocomplete’ and ‘export’ weren’t shown.