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11.0.4

Cerb (11.0.4) is a maintenance update released on February 10, 2025. It includes 18 minor features and fixes from community feedback covering the 11.0 update. You can follow these instructions to upgrade.

Changelog

Added

  • [Interactions/Website] In interaction.website automations, added layout: fieldsets to sheet form elements. This displays fields vertically rather than in a horizontal table.

  • [Interactions/Website] In interaction.website automations, submit: form elements can now specify any number of buttons: each with a value for the next action to take. If omitted, this still defaults to a ‘Continue’ and ‘Reset’ button.

  • [Interactions/Website] In a Website Interactions portals, a default page:interaction: can start an interaction when using the built-in portal with no path.

Changed

  • [Workflows/Builder/UX] When editing a workflow template, the workflow builder now always uses the current workflow: section from the editor. Previously this used the last workflow: section which required manually updating it each export.

  • [Mail/Inbound] The inbound mail log now tracks ticket conversation threading and indicates if the headers or subject line matched.

  • [Mail/Inbound] The inbound mail log now tracks matching legacy routing rules and their invoked actions.

  • [Interactions/Website] In interaction.website automations, added the hidden: option to the autocompletion suggestions for all form elements.

  • [Interactions/Website] In a interaction.website form text: element, pressing <Enter> now submits the form using the first continue: button. Previously this only worked if there was a single continue button, and its value: wasn’t sent.

  • [Interactions/Website] In a Website Interactions portals, cleaned up the default stylesheet so it’s easier to match a website’s theme.

  • [Workflows/Portals] Exporting a portal to workflow format no longer includes the code since this is randomly generated in each instance.

Fixed

  • [Mail/Routing] Fixed a bug in mail routing when an automation or bot behavior overrode the In-Reply-To: or References: headers. In certain conditions, this didn’t remove the inherited group/bucket from the previous parent ticket. As a result, Routing KATA or legacy mail routing rules didn’t re-route the message as expected.

  • [Mail/Parser] Fixed an issue with setting custom fields from mail filtering in legacy bot behaviors. This was a regression in the 11.0.0 inbound mail refactoring.

  • [Mail/Outbound] Fixed a bug with outbound email when an automation or bot behavior overrides the ‘To:’, ‘Cc:’, or ‘Bcc:’ headers. This could leave a draft in a perpetually failing state.

  • [Portals/Website] Fixed an issue with interaction.website automations. Paging a sheet always reset its style back to table.

  • [Scheduler/Maint] Fixed a logic bug in the nightly maintenance scheduler. When purging unlinked attachments, an empty result set was being treated as an error.

  • [Interactions/Website] Fixed an issue in interaction.website automations where the last text: or textarea: form element was focused rather than the first.

  • [Interactions/Website] Fixed an issue with interaction.website automations when the first await: is interaction.

  • [Chrome/UX] Fixed an issue in recent versions of Chrome where undefined was saved to the clipboard when starting an interaction (e.g. replying to a ticket message).