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11.1 »

In Development: 11.1.1

Cerb (11.1.1) is a maintenance update in development as of May 09, 2025. It includes 11 minor features and fixes from community feedback covering the 11.1 update. You can follow these instructions to upgrade.

Changelog

Added

  • [Automations/Scripting] Added |qp_encode and |qp_decode filters to automation scripting for encoding and decoding quoted-printable. This is particularly useful when creating tickets using email.parse:.

  • [Mail/POP3] Added full support for XOAUTH2 authentication on POP3 mailboxes.

  • [Interactions/Worker/Editor] In interaction.worker automations, editor: form elements with Markdown syntax can now optionally enable pasting images from the clipboard. This automatically uploads images and pastes an internal URL. The URLs can be post-processed to access the underlying automation resources by token. Thanks to ChargeOver for the feature request!

Changed

  • [Workflows] In the cerb.auto_responder workflow, added a new "Save a copy of the auto-reply on the ticket" option. This defaults to enabled but can be disabled to send auto-replies without saving a copy in the ticket conversation.

  • [Setup/Mail/Import] In Setup » Mail » Incoming » Import, added a new example message source for 'Quoted-printable with emoji.'

Fixed

  • [Behaviors/Mail] Fixed an issue in bot behaviors using the 'Send email to recipients' action. In most cases this worked fine by inheriting the 'Participants' list from the ticket when the draft was sent. However, in some environments, automations on the 'mail.send' event could modify the 'To:' header and the original participants would no longer be included as expected. The participants are now added to the draft when it is created rather than when it is sent.

  • [Mail] Fixed an obscure threading issue with tickets created from an automation where the first message was a ticket.reply draft.

  • [Mail/UI] Fixed an issue in email and comments with formatting where Markdown headings used the Cerb stylesheet. These are now properly reset.

  • [Automations/UI] Fixed an issue on the /ui/image/ endpoint for previewing automation resource images. An error was returned for images between 512KB and 1MB, or less than 1MB with dimensions greater than 1000x1000.

Security

  • [Security/Dependencies] Updated the league/commonmark library from 2.6.x to 2.7.0 based on a vulnerability advisory.

  • [Portals/Support Center/Security] In the legacy Support Center portal, added a URL whitelist for external images. Previously, these images were being blocked by the Content-Security-Policy. For instance, logo images, knowledgebase article images, CDNs, etc.