email.parse
The email.parse: command parses a MIME-encoded email message into a ticket.
start:
email.parse/parse:
output: results
inputs:
message@text:
From: customer@cerb.example
To: support@cerb.example
Subject: This is an example
This is an example message.
on_simulate:
set:
results:
_context: ticket
id@int: 123
on_success:
return:
ticket_id@key: results:id
Syntax
inputs:
Key | |
---|---|
message@text: |
A MIME-encoded email message as a text block. At minimum this should contain headers, a blank line, and a plaintext body. |
output:
Save the results in this placeholder.
on_simulate:
The commands to run during simulation instead of parsing the email.
If omitted, the email is parsed during simulation.
on_success:
The commands to run on success.
The output:
placeholder receives a ticket dictionary.
on_error:
The commands to run on failure. If omitted, the automation exits in the error
state.
The output:
placeholder receives a dictionary with these keys:
Key | |
---|---|
error |
The error message. |
Examples
Parse a quoted-printable message with emoji
-
start: set: message_subject: Welcome 🌟 to our service! message_body@text: Hello and welcome to our new service! 😀 We're delighted 🎉 to have you as a member of our community. This is a sample email with emojis 🚀 and quoted-printable encoding. Have a great day! 🌈 Best regards, The Team 👋 email.parse: output: new_ticket inputs: message@text: From: sender@example.com To: recipient@example.com Date: {{'now'|date('r')}} MIME-Version: 1.0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Subject: =?UTF-8?Q?{{message_subject|qp_encode}}?= {{message_body|qp_encode}}
-
commands: email.parse: allow@bool: yes