The email.parse: command parses a MIME-encoded email message into a ticket.

start:
  email.parse/parse:
    output: results
    inputs:
      message@text:
        From: customer@cerb.example
        To: support@cerb.example
        Subject: This is an example
        
        This is an example message.
    on_simulate:
      set:
        results:
          _context: ticket
          id@int: 123
    on_success:
      return:
        ticket_id@key: results:id

• Syntax
  • inputs:
  • output:
  • on_simulate:
  • on_success:
  • on_error:
• Examples
  • Parse a quoted-printable message with emoji

Syntax

inputs:

output:

Save the results in this placeholder.

on_simulate:

The commands to run during simulation instead of parsing the email.

If omitted, the email is parsed during simulation.

on_success:

The commands to run on success.

The output: placeholder receives a ticket dictionary.

on_error:

The commands to run on failure. If omitted, the automation exits in the error state.

The output: placeholder receives a dictionary with these keys:

Examples

Parse a quoted-printable message with emoji

• automation
• policy

• start:
    set:
      message_subject: Welcome 🌟 to our service!
      message_body@text:
        Hello and welcome to our new service! 😀
        
        We're delighted 🎉 to have you as a member of our community.
        This is a sample email with emojis 🚀 and quoted-printable encoding.
        
        Have a great day! 🌈
        
        Best regards,
        The Team 👋
      
    email.parse:
      output: new_ticket
      inputs:
        message@text:
          From: sender@example.com
          To: recipient@example.com
          Date: {{'now'|date('r')}}
          MIME-Version: 1.0
          Content-Type: text/plain; charset="UTF-8"
          Content-Transfer-Encoding: quoted-printable
          Subject: =?UTF-8?Q?{{message_subject|qp_encode}}?=
          
          {{message_body|qp_encode}}

• commands:
    email.parse:
      allow@bool: yes