The email.parse: command parses a MIME-encoded email message into a ticket.

start:
  email.parse/parse:
    output: results
    inputs:
      message@text:
        From: customer@cerb.example
        To: support@cerb.example
        Subject: This is an example
        
        This is an example message.
    on_simulate:
      set:
        results:
          _context: ticket
          id@int: 123
    on_success:
      return:
        ticket_id@key: results:id

• Syntax
  • inputs:
  • output:
  • on_simulate:
  • on_success:
  • on_error:

Syntax

inputs:

output:

Save the results in this placeholder.

on_simulate:

The commands to run during simulation instead of parsing the email.

If omitted, the email is parsed during simulation.

on_success:

The commands to run on success.

The output: placeholder receives a ticket dictionary.

on_error:

The commands to run on failure. If omitted, the automation exits in the error state.

The output: placeholder receives a dictionary with these keys: