The REST-based1 Web API2 provides the ability to remote control Cerb for automation, synchronization, and integration. For example, you can use the API from other applications and services to create tickets, search records, monitor notifications, manage tasks, and interact with bots.
The API uses per-application credentials and per-worker permissions to authorize API requests. It supports returning data in XML or JSON.
Before continuing, follow these instructions to enable the Web API plugin and generate a key-pair.