Release announcements, helpful tips, and community discussion


Cerb (7.0.7) is a maintenance update released on November 16, 2015; it contains 7 improvements from community feedback covering the 7.0 update. You can follow these instructions to upgrade.

  • [CHD-4186] [Virtual Attendants/Relay] Improved the ‘Relay to external email’ action in app-owned ‘Custom ticket’ behaviors. Previously this was only allowing the current worker as a relay target, rather than all workers.

  • [Mail/HTML] Fixed some more display issues with Microsoft Office formatted HTML messages. In these cases, the Timeline tab’s loading spinner ran indefinitely because Tidy had crashed the PHP process.

  • [Mail/HTML Templates] Fixed a bug when deleting an HTML Mail Template. This was still attempting to unlink it from any group records, when templates are only associated with buckets and reply-to addresses in 7.x.

  • [Platform/Plugin Library] Fixed an issue with the DevblocksPlatform::strVersionToInt() method where a version like ‘7.1’ (rather than ‘7.1.0’) would result in the int ‘701’ rather than ‘70100’. This caused problems with updating plugins in the Plugin Library.

  • [Profiles/Ticket] Fixed an issue that prevented the ‘updated date’ field from displaying in the properties of a Ticket profile page.

  • [Virtual Attendants/Variables] Fixed an issue in Virtual Attendants where the ‘Remove these objects from the variable’ option of the ‘Set variable’ action didn’t properly remove the given objects from the variable.

  • [Setup/Support Center/Templates] Fixed an issue in Setup->Configure->Portals when exporting a set of custom templates from a portal. In newer versions of PHP this gave an error along the lines of “Only variables should be assigned by reference”.