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Release announcements, helpful tips, and community discussion

7.2.2

Cerb (7.2.2) is a maintenance update released on August 26, 2016; it contains 18 features, fixes, and usability enhancements from community feedback covering the 7.2 update. You can follow these instructions to upgrade.

  • [CHD-4434] [Setup/Portals] Fixed an issue where the community portal cache wasn’t refreshing after a new portal was created.

  • [CHD-4433] [Mail/Attachments] Fixed an issue where non-members couldn’t view the attachments of a public group.

  • [CHD-4435] [Profiles/Links/Buckets] Fixed an issue on the ‘Links’ tab of a profile. If specific buckets were linked to a record, the worklist didn’t filter to only those linked buckets.

  • [Platform] Fixed some compatibility issues with the latest versions of PHP7.

  • [Bots/Variables] Fixed an issue in Virtual Attendants with the ‘Set variable’ action when using the quick search option. Editing the action wasn’t showing the current value.

  • [Worklists/Tickets/Bulk] Fixed an issue with bulk update on ticket worklists where the ‘Move’ option was being ignored.

  • [CHD-4440] [Placeholders/Menus] Fixed an issue with placeholder chooser menus where some custom field placeholders weren’t listed. This occurred when a shorter placeholder wholly existed in the path of a longer placeholder. For instance: “IT -> Department” and “IT -> Department -> Priority”. In this situation, the shorter placeholder was treated as only an expansion submenu for the longer placeholder. Now the shorter placeholder is both clickable and a submenu. The fact it is clickable is denoted by a bold label.

  • [CHD-4437] [Worklists/Ticket] Added a ‘worker.replied:’ quick search filter to ticket worklists. This returns tickets where any of the given workers wrote at least one outgoing message on the conversation.

  • [Worklists/Ticket] Added a ‘worker.commented:’ quick search filter to ticket worklists. This returns tickets where any of the given workers wrote at least one comment on the conversation.

  • [Worklists/Messages] Implemented the ‘Ticket ID’ filter on message worklists. This previously showed up in the filter list but didn’t provide any options.

  • [CHD-4436] [Worklists/Messages] Message worklists can now be subtotaled by ticket ID or mask.

  • [CHD-4442] [API/Comments] Fixed a bug that prevented comments from being created properly through the REST API.

  • [CHD-4432] [Worklists/Export] When exporting a worklist, the configured fields on that record’s card will be automatically selected as the defaults.

  • [CHD-4377] [Web-API/Comments/Attachments] In the REST API, ‘expand=attachments’ will return an array of attachments for comment objects.

  • [CHD-4377] [Web-API/Messages/Attachments] In the REST API, ‘expand=attachments’ will return an array of attachments for message objects.

  • [CHD-4428] [Bots/Outcomes/Usability] When editing a Virtual Attendant behavior outcome, the available conditions are now displayed in nested menus rather than a huge list. This makes it much faster and simpler to work with.

  • [CHD-4428] [Bots/Actions/Usability] When editing a Virtual Attendant behavior action, the available actions are now displayed in nested menus rather than a huge list. This makes it much faster and simpler to work with.

  • [Bots] Fixed an issue where some custom field based outcomes weren’t being tested properly if they were deeply nested.