Release announcements, helpful tips, and community discussion


Cerb (8.3.3) is a maintenance update released on March 26, 2018. It includes 10 minor features and fixes from community feedback covering the 8.3 update. You can follow these instructions to upgrade.

  • [Packages/Performance] Optimized the package importer to more efficiently handle larger JSON files (e.g. tens of megabytes). This can occur when entire tickets are packaged with their messages, attachments, and comments.

  • [Mail/HTML] In the email parser, fixed an issue with links when creating a plaintext part from an HTML message. If the <a> tag contained nested nodes, their text and the link was ignored. [#642]

  • [Plugins/JIRA] Fixed an issue with the ‘Jira issue commented on’ bot event also triggering on comment updates rather than only inserts.

  • [API/Records/Search] In API searches using queries, placeholders like current_worker_id now work properly. [#637]

  • [Records/Messages] Message records now include a content_html placeholder. This provides access to the optional HTML version of the message. [#640]

  • [Bots/Scripting] In bot scripting, the xml_decode() function now accepts an optional third argument for mode. When set to html, an HTML document is converted into XML while ignoring the quirks of its markup. This allows HTML (like content_html) to be parsed using XPath.

  • [Records/Tickets] On ticket worklists, added a responsibility: filter to quick search. It accepts an integer between 0 and 100. This also allows sort:-responsibility in queries.

  • [Mail/Relay/API] Fixed an issue with replying to tickets from the API, relay, or mobile UI. When a group_id or bucket_id wasn’t explicitly provided, group-based placeholders weren’t available in bot behaviors. The main web interface always provides these values. [#625]

  • [Notifications/UX] The unread notifications badge and Worker->Notifications popup now both share a worklist. Customizations like columns, sort order, and subotals are no longer reset every time the notification popup opens. The Worker->Notifications popup no longer resets the filters to unread. [#629]

  • [Records/Tickets/Merge] When merging tickets, the preferred value of the ‘Updated’ field can now be selected. [#638]