Release announcements, helpful tips, and community discussion


Cerb (8.3.5) is a maintenance update released on April 10, 2018. It includes 9 minor features and fixes from community feedback covering the 8.3 update. You can follow these instructions to upgrade.

  • [Bots/Interactions] Fixed an issue on the bot interaction chat window where a worker could TAB to the close button on accident and end the chat. [#653]

  • [API/Tickets/Split] Tickets can now be split from the API using the POST /rest/tickets/split.json endpoint. A message_id parameter is required.

  • [API/Tickets/Merge] Tickets can now be merged from the API using the /rest/tickets/merge.json endpoint. At least two ticket_ids[] parameters are required. For now, tickets are algorithmically merged into the oldest ticket. In the future, interactive merges will be supported.

  • [Records/Tickets/Merge] When merging tickets, only one -MERGED suffix will now ever be added to the mask.

  • [Notifications] Fixed an issue when clicking on a notification URL after the notification has been deleted. This was showing a blank white screen. [#658]

  • [Bots] In bots, fixed an issue in ticket- and message-related behaviors. When setting a ticket owner, the ticket_has_owner placeholder wasn’t updating during the same run of the behavior. Subsequent decisions that checked it could fail.

  • [Search/Elasticsearch] When using Elasticsearch as the search engine for an index, we now properly support ES 6.x+ versions. They no longer allow more than one ‘type’ per index, nor contain the _all field.

  • [Bots/Simulator/HTTP] Fixed an issue in bots with ‘Execute HTTP Request’ actions. If the request or response body contains binary content, the simulator output is no longer blank.

  • [Worklists/Watchers] Fixed a PHP 7.2 ‘countable’ warning on watcher buttons in worklists.