Cerb (8.3.5) is a maintenance update released on April 10, 2018. It includes 9 minor features and fixes from community feedback covering the 8.3 update. You can follow these instructions to upgrade.
[Bots/Interactions] Fixed an issue on the bot interaction chat window where a worker could
TABto the close button on accident and end the chat. [#653]
[API/Tickets/Split] Tickets can now be split from the API using the
POST /rest/tickets/split.jsonendpoint. A
message_idparameter is required.
[API/Tickets/Merge] Tickets can now be merged from the API using the
/rest/tickets/merge.jsonendpoint. At least two
ticket_idsparameters are required. For now, tickets are algorithmically merged into the oldest ticket. In the future, interactive merges will be supported.
[Records/Tickets/Merge] When merging tickets, only one
-MERGEDsuffix will now ever be added to the mask.
[Notifications] Fixed an issue when clicking on a notification URL after the notification has been deleted. This was showing a blank white screen. [#658]
[Bots] In bots, fixed an issue in ticket- and message-related behaviors. When setting a ticket owner, the
ticket_has_ownerplaceholder wasn’t updating during the same run of the behavior. Subsequent decisions that checked it could fail.
[Search/Elasticsearch] When using Elasticsearch as the search engine for an index, we now properly support ES 6.x+ versions. They no longer allow more than one ‘type’ per index, nor contain the
[Bots/Simulator/HTTP] Fixed an issue in bots with ‘Execute HTTP Request’ actions. If the request or response body contains binary content, the simulator output is no longer blank.
[Worklists/Watchers] Fixed a PHP 7.2 ‘countable’ warning on watcher buttons in worklists.