Release announcements, helpful tips, and community discussion


Cerb (9.0.6) is a maintenance update released on October 08, 2018. It includes 8 minor features and fixes from community feedback covering the 9.0 update. You can follow these instructions to upgrade.

  • [Mail/Reply/UX] Added a worker preference to control the behavior of email replies. By default in 9.x, replies open in a popup window. This allows the reply form to span multiple zones on a dashboard. The legacy reply behavior from 4.x->8.x is now available as an option, where the reply form opens below the quoted message within the conversation timeline. [#719]

  • [Mail/Reply] Fixed an issue on the mail reply form where the watcher button only showed a count without a label. [#771]

  • [Data Queries/Custom Fields] In data queries, fixed an issue with type:worklist.metrics and type:worklist.series queries when using custom fields for non-count aggregate functions (e.g. sum, avg, min, max).

  • [Worklists/Customize] Fixed an issue when customizing worklists where legacy required filters couldn’t be removed. [#777] [#787]

  • [Bots/Scripting] In bot scripting, added cerb_placeholders_list() to the list of suggested functions in the autocompleter.

  • [Profiles/Tickets/UX] On ticket profiles, moved the permalink button for messages to the top right toolbar. This is consistent with comments and can still be used when messages are collapsed.

  • [Worklists/Search] In worklists, currency- and decimal-based custom fields are now available as filters in quick search. [#789]

  • [Data Queries/Metrics] On type:worklist.metrics data queries, currency- and decimal-based custom fields are now computed properly with aggregate functions (e.g. sum, avg). [#790]