Release announcements, helpful tips, and community discussion


Cerb (9.1.7) is a maintenance update released on February 26, 2019. It includes 8 minor features and fixes from community feedback covering the 9.1 update. You can follow these instructions to upgrade.

  • [Records/Custom Fields/Files] Fixed an issue with ‘Files:’ custom fields. Only the last file in the set was being linked to the custom field, causing nightly maintenance to remove the rest of the files. [#906]

  • [Records/Custom Fields/API] Fixed an issue with the record API where ‘Files:’ custom fields couldn’t be removed. [#907]

  • [Workspaces/Worklists/Snippets] Fixed an issue when adding a ‘Snippet’ view to a workspace worklists tab. The created worklist used a deprecated filters by default rather than a query. [#909]

  • [Platform/Debug] Updated the /debug endpoint to include MySQL version info.

  • [Packages/Messages] In packages, message records may now specify a ticket_mask field as an alternative to ticket_id. This is particularly useful in partial migrations where messages from an old environment may need to thread to existing tickets in the new environment, and the mask is known. [#911]

  • [Workspaces/Dashboards] Fixed an issue with ‘Clock’ and ‘Countdown’ widgets that prevented them from updating in real-time. [#912]

  • [Data Queries/Subtotals] In worklist.subtotals data queries that use a date aggregation (e.g. @month) in the by: field, the limit for that column is automatically set to the maximum. Previously, subtotals defaulted to the top 25 distinct values, which doesn’t even cover 1 month of daily totals. [#809]

  • [Platform/Database/Localization] Cerb now uses ‘utf8mb4’ (4-byte UTF-8) encoding for the database connection. This is backwards compatible with the 3-byte ‘utf8’ encoding we’ve used historically, while allowing us to begin transitioning the schema and data to full support for the full UTF-8 range (Emoji, Chinese, etc).