Create a transactional email draft

A mail.transactional draft is sent by the system rather than a particular worker. This does not create a ticket record.

• automation
• policy

• 
  start:
    record.create:
      output: draft_record
      inputs:
        record_type: draft
        fields:
          type: mail.transactional
          name: Welcome to the product!
          is_queued@int: 1
          queue_delivery_date@date: 5 mins
          params:
            to: customer@cerb.example
            subject: Welcome to the product!
            status_id: 1
            ticket_reopen: tomorrow 8am
            content@text:
              Welcome to the product!
  
              Have you seen these time-saving tips?
              https://product.example/link/
  
  

• 
  commands:
    record.create:
      deny/type@bool: {{inputs.record_type is not record type ('draft')}}
      allow@bool: yes