You can think of a ticket as a brief project based on a specific question or issue.

The ticket’s profile page is a workspace that groups together email correspondence, comments, attachments, etc.

Each ticket functions like a private mailing list. Any number of contacts can join a ticket conversation as participants, and they will receive a copy of all outgoing email messages from your team.

Tickets are sorted into buckets within groups.

The worker who is currently responsible for a ticket’s completion is its owner.