Search queries are a text-based language for filtering records. They are efficient, expressive, and automation-friendly.
As text, queries can be built dynamically using bot scripting syntax. They also simplify many complex operations that would otherwise be tedious (or impossible) to automate or represent with web-based forms.
To give you an idea of what you can do with queries, here’s a fairly advanced example query that returns open tickets in the Sales or Support group that are less than a month old:
status:o created:"-1 month" group:(sales OR support)
In the following sections we’ll cover query syntax and advanced functionality.