Docs »

Automations »


Interactions are interactive automations that use continuations to pause and resume a multi-step workflow.

For instance, a troubleshooter interaction can ask a series of increasingly specific questions to help narrow down the potential cause of a problem. A verification interaction can send a code to a new email address and ask the user to verify it.

The following triggers are used to build interactions:

interaction.worker Interactions with a worker using web forms.
interaction.worker.explore Interactions use custom logic to return the next record in explore mode. Interactions with visitors on third-party websites using web forms.