Interactions are interactive automations that use continuations to pause and resume a multi-step workflow.
For instance, a troubleshooter interaction can ask a series of increasingly specific questions to help narrow down the potential cause of a problem. A verification interaction can send a code to a new email address and ask the user to verify it.
The following triggers are used to build interactions:
| Trigger | |
|---|---|
| interaction.worker | Interactions with a worker using web forms. |
| interaction.worker.explore | Interactions use custom logic to return the next record in explore mode. |
| interaction.website | Interactions with visitors on third-party websites using web forms. |