Release announcements, helpful tips, and community discussion


Cerb (10.3.9) is a maintenance update released on May 08, 2023. It includes 8 minor features and fixes from community feedback covering the 10.3 update. You can follow these instructions to upgrade.



  • [Automations/Scripting] In automation scripting, the cerb_placeholders_list() function now has optional arguments for extract (only return key suffixes with the matching prefix) and prefix (prepend a new prefix). This makes it much easier to slice a sub-dictionary (e.g. message_ticket_) into a new keyspace.

  • [Records/Comments] Added a comments: search filter to custom records. This allows deep searches with any comment filters.

  • [Data Queries/Subtotals] On worklist.subtotals data queries using the format:dictionaries output, more record-based fields are now properly key expandable. For instance, previously the field couldn’t expand org keys.

  • [Tickets/Masks/UX] Added a simple profanity filter to ticket mask generation for problematic 3-letter combinations.


  • [Packages] Fixed an issue with packages when events are disabled. The ticket participants field was being ignored.

  • [Platform] Fixed an issue with automatically detecting filesystem path changes on Windows. Due to inconsistent path delimiters, Cerb could constantly clear the server-side cache.

  • [Log/Performance] Significantly improved performance when searching activity log entries using the actor.worker: or target.worker: filters.

  • [Setup] Fixed an issue on the ‘setup’ page where an invalid URL could prevent switching setup sections until logging out and back in.