Release announcements, helpful tips, and community discussion


Cerb (8.1.4) is a maintenance update released on October 6, 2017. It includes 15 fixes and minor features from community feedback covering the 8.1 update. You can follow these instructions to upgrade.

  • [Choosers/Autocomplete] Fixed an issue when using autocomplete inputs on choosers. Suggestions weren’t being shown until at least 2 characters were entered for some record types (e.g. email addresses). Suggestions are now properly returned from the first typed character.

  • [Workspaces/Tasks/Usability] On task worklists, the status icons now have more informative tooltips.

  • [Custom Fieldsets] Fixed an issue that prevented the deletion of fields when editing custom fieldsets. [#451]

  • [Installer/Database] Fixed an issue in the installer database tests. When testing table creation and FULLTEXT indices, the MySQL default storage engine was being used, rather than the engine selected during setup. [#218]

  • [Worklists/Tickets/Bulk] When using bulk update on ticket worklists, the reopen date now allows calendar and relative date input (e.g. +2 hours). [#450]

  • [Bots/Tickets] In bots, when using the ‘Create ticket’ action, a new ‘Attach the files from these variables’ option is available to attach files from behavior variables. This was already possible on the ‘Send email’ action. [#455]

  • [UI/Template Editor] Fixed an issue with the popup template editor. Autocompletion of Twig syntax and filters is now working properly. [#456]

  • [Bots/Mail/Filtering] On bots, in ‘Before new incoming message is accepted’ events, the ‘Parent ticket’ placeholder is now available as an ‘On:’ target in actions. [#372]

  • [Bots/Behaviors] In bot conditions and actions, fixed an issue with the script tester where testing an empty script returned an error.

  • [Bots/Loops] In bots, the loop editor now includes a placeholder menu (like conditions and actions). Scripting syntax is also autocompleted in the editor.

  • [Bots] In bots, suppressed PHP notices when testing scripts. For instance: "Array to string conversion".

  • [Worklists/Export] Fixed an issue when exporting worklist data. In some situations, submenus on the field menu could open upward and become truncated by the top of the worklist. [#320]

  • [Bots/Tickets] In bots, when using the ‘Create ticket’ action, the selected group is now properly applied to the ticket. Previously this relied on existing mail routing rules based on the group’s email address. [#275]

  • [Mail/Compose] When composing mail, the ‘Send’ button now blocks multiple clicks before the process has finished. [#251]

  • [Mail/Drafts] Attachments are now visible on draft previews. [#237]