Release announcements, helpful tips, and community discussion


Cerb (9.0.2) is a maintenance update released on August 21, 2018. It includes 10 minor features and fixes from community feedback covering the 9.0 update. You can follow these instructions to upgrade.

  • [Workspaces/Dashboards] Fixed an issue with legacy widgets (e.g. Subtotals) where re-editing the widget could fail to restore the worklist settings.

  • [Workspaces/Dashboards/UX] On dashboards, legacy ‘Subtotals’ widgets now show ‘(no data)’ when there are no results. Previously this showed a blank widget, which looked like an error.

  • [Profiles/Widgets] Fixed an issue on profiles with ‘Record Fields’ widgets where the ‘Name’ field of some record types wasn’t set.

  • [Worklists/Broadcast] Fixed an issue with worklist broadcast functionality. The broadcast_email_ placeholders weren’t being set properly.

  • [Platform/Updater] Optimized the migration to 9.0 by not cleaning up old database tables with potentially millions of rows. In some enterprise environments this was adding an extra 10+ minutes to the process. These queries can be run by maintenance later.

  • [Pages] Fixed an issue where workers weren’t able to view the pages list.

  • [Setup/Workers] Fixed an issue when creating workers where groups couldn’t be assigned at the same time.

  • [Records/Links] Fixed an issue with displaying record links from profiles where refreshing the worklist in the popup would “forget” the filters being used.

  • [Records/Tickets] Fixed an issue with tickets in the records API. If only the bucket_id field was set, the the group_id field wasn’t also being updated internally.

  • [Profiles/Ticket] On ticket profiles, updated the ‘Status’ widget in the sidebar to display the current group and bucket of the ticket. By hovering over the widget, a button is displayed to quickly move the ticket to a new destination bucket.