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9.5.6

Cerb (9.5.6) is a maintenance update released on May 22, 2020. It includes 17 minor features and fixes from community feedback covering the 9.5 update. You can follow these instructions to upgrade.

  • [Plugins/Twitter] On Twitter message worklists, fixed an issue with the 'close' action button. Thanks to @ksuther for the report. [#1284]

  • [Bots/Behaviors] Fixed an issue with the 'Set placeholder using snippet' action in bot behaviors. The popup was stuck showing 'Loading…' and the snippet wasn't selectable. Thanks to @iammattmartin for the report and verifying the fix.

  • [Profiles/Watchers/UX] On profile pages, a new Shift+W keyboard shortcut quickly toggles the current worker as a watcher of the current record. This was also possible with Shift+Click on the button, but required the use of the mouse. Thanks to @flexibits for the suggestion.

  • [Mail/Reply] Fixed an issue when replying to mail. It wasn't possible to set custom fieldsets on the ticket if there weren't already custom fields at the record level. [#1286]

  • [Bots/Behaviors/Mail] Fixed an obscure issue when using the 'Send email to recipients' action in ticket- and message-based bot behaviors. If a 'Before sending mail' behavior existed, this was initializing several empty properties on the draft (e.g. status, owner, to/cc). The empty status property was being interpreted as 'open', which could re-open previously closed tickets after auto-replying. Thanks to @iammattmartin for the report and debugging assistance.

  • [Records/Contacts/Bulk] When bulk updating contact worklists, the gender field can now also be unset. [#1296]

  • [Records/Workers/Bulk] When bulk updating worker worklists, the gender field can now also be unset. [#1296]

  • [Mail/Compose/Templates] When composing mail with formatting enabled, it's again possible to select a specific mail layout/template to use. Previously this was only using the group/bucket default. [#1298]

  • [Mail/Reply/Templates] When replying to mail with formatting enabled, it's again possible to select a specific mail layout/template to use. Previously this was only using the group/bucket default. [#1298]

  • [Data Queries/Metrics] In worklist.metrics data queries, format:pie is now available to prepare data for pie/donut chart widgets.

  • [Plugins/Twitter] In the Twitter plugin, when responding to tweets, the character count is now displayed numerically rather than as a percentage. This also resolves inconsistencies with the 280 character limit. Thanks to @flexibits for the request. [#1300]

  • [Support Center/Mail] In the Support Center, it's now possible for clients to attach more than one file when replying through the portal. Thanks to @mediafly for the report. [#1305]

  • [Bots/Packages] In the bot behavior package library, the 'Auto-Reply' example now filters out messages from mailer-daemon@ and postmaster@. This helps avoid mail loops on bounces.

  • [Cards/Widgets/Sheets] On cards, fixed an issue where two opened card popups of the same type prevented sheet widgets from paging.

  • [Platform/Choosers] When widgets open a chooser, it's now possible to override the displayed columns on the worklist. The chooser trigger should contain a data-worklist-columns attribute with a comma-separated list of worklist column IDs from: https://cerb.ai/docs/records/types/. Thanks to @agilebits for the suggestion.

  • [Mail/Encryption] When receiving PGP encrypted messages, fixed an issue with senders using Outlook/OpenPGP where messages weren't automatically decrypted due to subtle differences in the message format. [#1307]

  • [API/OAuth/Developers] In Setup->Developers->OAuth2 Token Generator, it's now possible to set the lifespan of the access token. Previously this was always 1 hour. This makes it easier to use long-lived tokens in automated scripts.