Release announcements, helpful tips, and community discussion



Cerb (9.6.4) is a maintenance update released on September 30, 2020. It includes 7 minor features and fixes from community feedback covering the 9.6 update. You can follow these instructions to upgrade.

  • [Bots/Scripting] Added an |indent(marker, fromLine) filter to bot scripting. This indents each line in a block of text with the given marker. Optionally, markers may start at the given line. See: indent

  • [Bots/Scripting] Added an array_matches(values, patterns) function to bot scripting. This returns any values that match at least one of the patterns (e.g. a set of [support@cerb.example,sales@cerb.example] could match the pattern support@* or *@cerb.example). See: array_matches

  • [Activity Log/Localization] Fixed an issue in the activity log, where a translation didn’t exist for the record.delete event.

  • [Bots/Scripting] In bot scripting, added a |csv filter for formatting an array as a comma-separated values list. This is useful for exporting reports for Excel from bots. See: csv

  • [Bots/Scripting] In bot scripting, added an array_extract_keys() function. This filters list of arrays or objects to only include the given keys. This is useful to extract certain keys from a list of dictionaries (e.g. data query results). See: array_extract_keys

  • [Records/Tickets/Bulk] On ticket worklists, when using bulk update, a new “Don’t modify the updated timestamp” option is available. Thanks to 1Password for the request!

  • [Bot/Behaviors/Mail] Fixed an issue with ‘Message added to ticket’ events where a ‘Move to’ action in one behavior wasn’t reflected in a lower priority behavior that ran afterwards.