Configure Cerb to archive a copy of all inbound mail.

When autocompleting an email address, you can start your search with @ to filter by the hostname first.

Learn how to use quick search to display your assignments and watched tickets on a single worklist.

Change any code editors maximum line height with Ctrl+Shift.

Cerb uses a server-side cache to speed up operations like database queries. If you modify the database directly then you need to flush the cache.

Quickly attach files to messages by dragging and dropping them from your computer.

Cerb ships with several built-in reports that you can access from a workspace page.

Estimate seat usage from activity log data.

Find automations or behaviors that invoke too often or take too long to run.

Administrators can impersonate other workers to assist with configuration or troubleshooting.

Add new filters to a worklist using quick search without replacing the existing filters.

Display initials for a worker's first or last name in their signature.

Prevent workers from changing the sorting on a worklist.

Ways to make search queries more efficient when using OR．

Use roles to share private workspaces with specific workers from different groups.

Learn how to quickly toggle your watcher subscriptions from a worklist.

Learn how to quickly close popups using a keyboard shortcut.

You can quickly create a new calendar event by clicking on the day number.

You can use the delete command in a reply to quickly remove huge blocks of quoted text.

You can recover your administrator account by switching back to password authentication directly from the database.

Design research shows that the ideal line length for human readers is around 50-60 characters. This keyboard shortcut reflows quoted text for you.

Clear assignments on records owned by worker accounts that are deactivated.

Use prompted placeholders to personalize a snippet based on worker input.