worklist.metrics

worklist.metrics queries return computed metrics based on worklist data (e.g. 'average ticket first response time over the past year').

Inputs
Response Formats
Examples
- Calculating the average first response time from a worklist of tickets
- Calculating multiple functions in a single query

Inputs

Each values.* series should provide:

label: (human-friendly series name for visualizations)
of: (record type)
field: (record field using quick search keys)
function: (count,min,max,average,sum)
metric: (an equation to apply to each value; 9.1.6 or later)
query: (the query to filter the results for this series)
query.required: (the required query to filter the results for this series)

Optionally, multiple functions can be specified for a series, like functions:[sum,average], and multiple series will be generated automatically using the same record type, field, and query.

Response Formats

pie returns data for use in pie and donut charts (as of 9.5.6).
table (default) returns tabular output, suitable for display with the 'Chart: Table' visualization widget. Multiple metrics are returned as rows.

Examples

Calculating the average first response time from a worklist of tickets

type:worklist.metrics 
values.total:(
  of:ticket
  field:response.first 
  function:average 
  query:(
    created:"-1 year"
    response.first:>0
  )
)
format:table

Calculating multiple functions in a single query

type:worklist.metrics
values.response_time:(
  of:message 
  functions:[average,min,max,sum,count] 
  field:responseTime 
  query:(
    worker.id:{{record_id}} 
    created:"-1 month" 
    isOutgoing:y 
    isBroadcast:n 
    responseTime:>0
  )
)
format:table

Cerb