Create a new Support Center community portal
- Introduction
- Install the Support Center plugin
- Create a new community portal
- Configure the Support Center
- Deploy the Support Center
Introduction
The most popular community portal is the Support Center. This provides a place for customers to read recent announcements, search your knowledgebase, fill out contact forms, edit their profile, and review their ticket history.
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Install the Support Center plugin
First, make sure that the necessary plugin is enabled.
Navigate to Setup » Plugins » Installed.
Type support
in the search box and verify that the Support Center plugin is installed. If not, enable it.
Create a new community portal
Now we’re ready to create a new Support Center.
Navigate to Search » Portals.
Click the (+) icon above the worklist.
Enter the following values:
- Name:
Support Center
- Type:
Support Center
- Path:
support
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Click the Save Changes button.
Configure the Support Center
Click on Support Center in the community portal worklist to open its profile.
Select the Configure tab.
Branding
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Modules
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Click the Save Changes button.
Deploy the Support Center
Switch to the Deploy tab and follow the instructions.