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Add new functionality to Cerb

While Cerb’s source code is 100% public, any customizations you make to the platform itself will likely “conflict” with ongoing improvements made by the official developers. This makes it more difficult for you to upgrade.

You can avoid these issues by using plugins – optional bundles of files that seamlessly contribute new functionality to Cerb.

Even the built-in functionality in Cerb is contributed by plugins. This way, as we continue to improve Cerb, we’re also automatically expanding the ability for other people to build their own customizations too.

Common uses for plugins are:

Plugins also allow unused functionality to be removed to keep everything simpler and more efficient.


Every plugin must have a unique ID comprised of lowercase letters (a-z), numbers (0-9), underscores (_), and dots (.).

By convention, the first segment of a plugin’s ID is a namespace unique to its author. One way to ensure uniqueness is to base your namespace on a domain name you own.

For instance: com.example.plugin_name


Every plugin is a directory with the same name as its ID, using the following filesystem structure:

Path Description
api/ Extensions
patches/ Patches
resources/ Resources (images, scripts, stylesheets)
templates/ Templates
plugin.xml Manifest
strings.xml Translations

The minimal set of plugins required for Cerb to work properly are called features. You’ll find them in the features/ directory.

Third-party plugins are found in the storage/plugins/ directory. These plugins are installed and automatically updated from the Plugin Library.



Devblocks devblocks.core
Cerb Core cerberusweb.core
Chat Bots cerb.bots.portal.widget
Knowledgebase cerberusweb.kb
Project Boards cerb.project_boards
Support Center cerberusweb.support_center
Web Services API (JSON/XML) cerberusweb.restapi
Webhooks cerb.webhooks


LDAP Integration wgm.ldap


JIRA Integration wgm.jira
Twitter Integration wgm.twitter


Legacy Printing cerb.legacy.print
Legacy Profile Attachments Download cerb.legacy.profile.attachments
Ticket Profile “Move To” Shortcut cerb.profile.ticket.moveto
Notifications Emailer wgm.notifications.emailer
Record Simulator cerberusweb.simulator


Translation Editor cerberusweb.translators

Record Types

Call Logging cerberusweb.calls
Collaborative Feed Reader cerberusweb.feed_reader
Feedback Capture
Opportunity Tracking cerberusweb.crm
Sensors cerberusweb.datacenter.sensors
Servers cerberusweb.datacenter.servers
Time Tracking cerberusweb.timetracking


S3 Gatekeeper Storage Engine