Introduction

The most popular community portal is the Support Center. This provides a place for customers to read recent announcements, search your knowledgebase, fill out contact forms, edit their profile, and review their ticket history.

Install the Support Center plugin

First, make sure that the necessary plugin is enabled.

Navigate to Setup » Plugins » Installed.

Type support in the search box and verify that the Support Center plugin is installed. If not, enable it.

Create a new community portal

Now we’re ready to create a new Support Center.

Navigate to Search » Community Portals.

Click the (+) icon above the worklist.

Enter the following values:

Name: Support Center
Type: Support Center
Path: support

Click the Save Changes button.

Configure the Support Center

Click on Support Center in the community portal worklist to open its profile.

Select the Configure tab.

Branding

Modules

Click the Save Changes button.

Deploy the Support Center

Switch to the Deploy tab and follow the instructions.

Cerb

Create a new Support Center community portal