Release announcements, helpful tips, and community discussion


Cerb (10.3.2) is a maintenance update released on October 27, 2022. It includes 16 minor features and fixes from community feedback covering the 10.3 update. You can follow these instructions to upgrade.



  • [Automations] Added the data.query automation event. This generates custom data query results using an automation (e.g. read from a resource file, fetch from an external API, post-process from search results, etc). It’s now possible to work with third-party data sources in any feature that supports data queries (sheets, charts, etc).

  • [Data Queries/Automations] Added a new automation.invoke data query type. This invokes a data.query automation to retrieve query results, which enables integration with nearly any data source (APIs, data silos, precomputed datasets, etc). It can also be used to combine multiple data queries into a single result set.

  • [Automations/Scripting] In automation scripting, added a |parse_user_agent filter. This parses a user agent string and returns an array with keys for: platform, browser, and version.

  • [Chart DATA/Datasets] On Chart KATA widgets, datasets may now specify an optional key_map: to override series names. The value can be a comma-separated list in the format oldKey1,newKey1, or an object with keys (to replace) and values (to replace with). For instance, when using a worklist.subtotals dataQuery on a field like message isOutgoing the series names are ‘yes’ and ‘no’. These labels may now be renamed to something more useful like ‘Outgoing’ and ‘Incoming’.

  • [Chart KATA/Export] Chart KATA widgets now support exporting data in JSON or CSV format from dashboards.

  • [Data Queries/Subtotals] On worklist.subtotals data queries, ‘message’ records may be subtotaled by,,, and The keys suffixed with .id return a record ID (e.g. 123), and the .name suffixes keys return the record label (e.g. Support).

  • [Resources] Added a new ‘Dataset (.csv)’ type to resource records. This can be used to store precomputed datasets for sheets, charts, and automations.

  • [Automations/FileRead] In automations, the command can now read resource records. For instance, a precalculated dataset can be stored in a resource and updated externally (e.g. API, webhooks, automations).

  • [Resources/Records] On resource records, a new content field allows the file content to be set by automations and the API. Previously, it was only possible for workers to upload a resource file in the browser.


  • [Interactions/Website] In website interactions, an await:form:fileUpload: element now provides a more useful error message when an uploaded file is bigger than the server allows. This covers cases like a proxy rejecting an upload before Cerb’s code runs.

  • [Automations/Editor] In the automation editor, the ‘Change History’ now displays to the past 50 changes rather than the past 10.

  • [Data Queries/Subtotals/Performance] Significantly improved the performance of grouping message records by the parent ticket’s group or bucket.


  • [Resources/SVG] Fixed an issue with ‘Image’ resource records when uploading an SVG file with a BOM (byte order) marker. These files are now properly converted.

  • [Chart KATA/Automations] Chart KATA widgets are now properly restricted to automations.

  • [Widgets/Sheets/UI] When configuring sheet widgets, fixed a visual issue where the ‘close’ icon was partially transparent.

  • [Data Queries/Subtotals] In worklist.subtotals data queries, fixed an issue with format:dictionaries when subtotaling by the same field more than once (e.g. by:[created@year,created@hourofday]). The time grouping is now included in the field key.