Cerb (10.3.2) is a maintenance update released on October 27, 2022. It includes 16 minor features and fixes from community feedback covering the 10.3 update. You can follow these instructions to upgrade.
[Automations] Added the data.query automation event. This generates custom data query results using an automation (e.g. read from a resource file, fetch from an external API, post-process from search results, etc). It’s now possible to work with third-party data sources in any feature that supports data queries (sheets, charts, etc).
[Data Queries/Automations] Added a new automation.invoke data query type. This invokes a
data.queryautomation to retrieve query results, which enables integration with nearly any data source (APIs, data silos, precomputed datasets, etc). It can also be used to combine multiple data queries into a single result set.
[Automations/Scripting] In automation scripting, added a |parse_user_agent filter. This parses a user agent string and returns an array with keys for:
[Chart DATA/Datasets] On Chart KATA widgets, datasets may now specify an optional
key_map:to override series names. The value can be a comma-separated list in the format
oldKey1,newKey1, or an object with keys (to replace) and values (to replace with). For instance, when using a
worklist.subtotalsdataQuery on a field like message
isOutgoingthe series names are ‘yes’ and ‘no’. These labels may now be renamed to something more useful like ‘Outgoing’ and ‘Incoming’.
[Chart KATA/Export] Chart KATA widgets now support exporting data in JSON or CSV format from dashboards.
[Data Queries/Subtotals] On worklist.subtotals data queries, ‘message’ records may be subtotaled by
ticket.group.name. The keys suffixed with
.idreturn a record ID (e.g.
123), and the
.namesuffixes keys return the record label (e.g.
[Resources] Added a new ‘Dataset (.csv)’ type to resource records. This can be used to store precomputed datasets for sheets, charts, and automations.
[Automations/FileRead] In automations, the file.read: command can now read
resourcerecords. For instance, a precalculated dataset can be stored in a resource and updated externally (e.g. API, webhooks, automations).
[Resources/Records] On resource records, a new
contentfield allows the file content to be set by automations and the API. Previously, it was only possible for workers to upload a resource file in the browser.
[Interactions/Website] In website interactions, an await:form:fileUpload: element now provides a more useful error message when an uploaded file is bigger than the server allows. This covers cases like a proxy rejecting an upload before Cerb’s code runs.
[Automations/Editor] In the automation editor, the ‘Change History’ now displays to the past 50 changes rather than the past 10.
[Data Queries/Subtotals/Performance] Significantly improved the performance of grouping
messagerecords by the parent ticket’s group or bucket.
[Resources/SVG] Fixed an issue with ‘Image’ resource records when uploading an SVG file with a BOM (byte order) marker. These files are now properly converted.
[Chart KATA/Automations] Chart KATA widgets are now properly restricted to ui.chart.data automations.
[Widgets/Sheets/UI] When configuring sheet widgets, fixed a visual issue where the ‘close’ icon was partially transparent.
[Data Queries/Subtotals] In worklist.subtotals data queries, fixed an issue with
format:dictionarieswhen subtotaling by the same field more than once (e.g.
by:[created@year,created@hourofday]). The time grouping is now included in the field key.