mail.received automation events can react to received messages after they are appended to a ticket. For instance, sending an auto-reply confirmation to new tickets.
Placeholders
The automation event dictionary starts with the following values:
| Key | Type | Notes |
|---|---|---|
is_new_ticket |
bool | true if the message opened a new ticket, false if a reply to an existing ticket |
message_* |
record | The message record. Supports key expansion. |
Outputs
(none)