mail.moved automation events trigger after a ticket is moved to a new group or bucket.
Placeholders
The automation event dictionary starts with the following values:
| Key | Type | Notes |
|---|---|---|
actor_* |
record | The current actor record. Supports key expansion. actor__type is the record type alias (e.g. automation, worker) |
was_group_* |
record | The group record before the ticket was moved. Supports key expansion. |
was_bucket_* |
record | The bucket record before the ticket was moved. Supports key expansion. |
ticket_* |
record | The new state of the moved ticket. Supports key expansion. |
Outputs
(none)